> ## Documentation Index > Fetch the complete documentation index at: https://docs.hamla.io/llms.txt > Use this file to discover all available pages before exploring further. # Recover abandoned carts > Catch people before they leave, then follow up by email and push if they still don't come back. Someone fills a cart and leaves. This is the campaign that goes after them, and for most stores it's the one that pays for itself first. It works in three attempts, spread out: | When | Where | Why | | --------------------------- | --------- | --------------------------------------------------------------------------------------------------------- | | They move to leave the page | **Popup** | They're still on your site. This is the cheapest moment to win — no message to send, no inbox to survive. | | A few hours later | **Email** | Room for the actual products and a real reason to come back. | | Later still | **Push** | One short nudge, for people who never opened the email. | If they buy at any point, the rest stops. Nobody gets chased after they've already paid. ## What you need * **Your store connected**, so Hamla knows a cart was abandoned and what was in it * **Email**, which works on the Free plan with no setup * **Push**, also Free, but only reaches visitors who accepted notifications * **Popups**, Free, and needs no contact details at all The popup is the part that works for strangers. Email and push only reach people you already have contact details for — so if your traffic is mostly first-time visitors, the popup is doing most of the work. ## Set it up Ask for it plainly: > Set up cart recovery Hamla builds the whole sequence — trigger, timing, all three messages — using your real products and prices. If it already drafted one during onboarding, it'll open that instead of making a second. To be more specific, say so up front: > Set up cart recovery, offer 10% off in the email but not the popup ## Before you launch it **Look at the discount.** Hamla often includes one. It lifts recovery, and it also hands a discount to people who were going to buy anyway. If your margins are thin, say *"remove the coupon from the first message"* — keep the reminder, drop the money. **Check the timing.** A few hours is the default. Sooner feels alert on high-consideration items and pushy on cheap ones. **Read the popup copy out loud.** It interrupts someone mid-exit. It's the most annoying message in the sequence and the highest-earning one, so it has to be worth the interruption. ## Launch it > Launch cart recovery You'll get a confirmation card. Clicking it is what makes it live — Hamla can't launch on its own. Then leave it. It's not a send; it sits and waits, and fires for each person who abandons a cart from that moment on. ## Check on it > How is cart recovery doing? Watch **recovered revenue**, not open rate. The question is whether carts came back. If it's quiet after a week, the usual causes in order: too few people reach checkout at all, most of your visitors are anonymous so only the popup can reach them, or the offer isn't a reason to return. ## Related For people who bought once and stopped. What each channel needs before it can send.