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Nobody wakes up wanting to write a review. But right after something went well — the food arrived hot, the treatment worked, the parcel landed early — there is a short window where people will do it if you ask. Miss the window and the same person will not bother. Ask too early, before they have the thing, and you look like you only wanted the rating.

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What you need

  • A way for Hamla to know the job is done. Two paths, depending on your setup:
  • Email, on the Free plan. Push helps as a second nudge

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Set it up

Ask for a review five days after delivery, with a push reminder if they don’t respond
Five days is the default for a reason: long enough that they have actually used the thing, short enough that they still remember it. Adjust it to how long your thing takes to be worth judging. For a business that is not a store, name your own moment:
Five days after treatment_completed, ask them to leave a review

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What to actually say

Ask for one thing. A review request that also cross-sells gets neither.
Hope the table was good on Thursday. If you have thirty seconds, a review really helps us — here’s the link.
Three things make it work:
  • Name the specific thing. “The table on Thursday” beats “your recent experience”
  • Say how long it takes. “Thirty seconds” removes the main objection
  • One link, one ask. No menu, no offer, no newsletter signup
Do not offer a discount for a review. Most review platforms forbid incentivised reviews and will remove them, and it changes what people write. If you want to give something back, give it for the next visit, unconditionally.

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What actually happens

The campaign waits its five days per person, then sends. If someone leaves the review, the push never goes — anyone who has done the thing stops receiving the rest. It works per customer, not per batch. Someone whose order lands today gets asked five days from today.

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Launch it

Launch the review request
Then it runs on its own for every completed order or appointment from now on.

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Check on it

How many reviews came from the review request?
Watch reviews received, not emails sent. A high open rate with no reviews usually means the link went somewhere that asked people to make an account first.

Hamla Events

Telling Hamla the job is done, from your own system.

Booking reminders

The message before the appointment; this is the one after.

Win back quiet customers

For people who were happy and still drifted away.

What to ask Hamla

More ready-made asks.