The part people get stuck on
A booking connection tells Hamla who booked — their name and their email. It does not tell it when the appointment is. That is fine for a confirmation, which goes out immediately. It is not enough for “remind everyone due tomorrow”, because nothing in Hamla knows what tomorrow means for that person. So you send the date. One extra field, once, at the moment your system already knows it.What you need
- A way for bookings to reach Hamla — a booking connection, a Hamla form, or your own system through Hamla Events
- Email or push, both on the Free plan. WhatsApp needs the Starter plan and is usually the one people actually read for appointments
- The appointment date, for the reminder half — see below
Set it up
The confirmation
When someone books an appointment, send them a confirmation with the time and the addressThat is the whole thing. It fires off the booking itself, so nothing else is required.
The reminder
First, make sure the date reaches Hamla. If your booking system, POS or app knows it, send it with the booking:Every morning, message everyone whose appointment date is within the next dayAnd a second one, if you want it:
Also message anyone whose appointment is within the next 3 days, once
What actually happens
The reminder is not waiting on a timer next to each booking. It runs on a schedule — once a day — and each time it asks who is due soon? and messages exactly those people. That is why it keeps working. Someone who books six weeks out is caught on the right morning without you doing anything, and someone who books tomorrow is caught on the same run.Keep re-entry on. A reminder is a repeating moment — the same customer should be reminded before every appointment, not once ever. Turn on Can enter again later so people can be enrolled again.
Launch it
Launch the appointment reminderConfirmation card, your click, live. Then it runs every morning on its own.
Check on it
How many people showed up after getting a reminder?The number that matters is no-shows, not messages delivered. If reminders go out and people still miss appointments, the message is landing too late or on a channel they do not check — try moving it earlier, or to WhatsApp.
Related
Hamla Events
How to send the appointment date, and everything else your system knows.
Ask for reviews
The message that goes out after the appointment happens.
Set Hamla up for your business
Where reminders fit among the six moments.
What to ask Hamla
More ready-made asks.